Guy Buys a (Literally) Shocking Dishwasher

When you wash your dishes the only shock you should get is how clean your plates look. This guy has some bad luck with a electricity, a dishwasher and Best Buy.

I'm not a handy man, electrician, nor a dish washer inventor person but that doesn't seem right to me. The YouTube description has more info on the epic journey of repair.

We bought this Bosch SHX68T55UC/07 dishwasher from Best Buy in Dublin, Ohio and it was delivered and installed by them on 10/20/15. After a few weeks we noticed something strange about it. This thing shocks you when you touch it. It has taken over 3 weeks to get them to send someone to fix. They kept telling us that we installed ourselves and not their problem until I finally emailed them the install sheet showing they did it.

December 5 update:
The geek squad guy finally came. It was disturbing to hear him say that he doesn't like dealing with electricity. (Isn't that your job?)

After I turned off the circuit breaker, he began to take it apart then quickly put it back and said he was going to order a new central mainboard. That should arrive in a couple day and he would install it in a week or so. I told him we were off work this next week and he could come back sooner since it's been so long already. He gave us his card and said to call him when it came in and he would see if he could come earlier.

Not sure why they can't just swap the whole dishwasher out for a new one. It's brand new.

December 10 update:
The part arrived yesterday. Then the Geek Squad guy called and had us check if a second part in the box was delivered (which he never mentioned before.) It wasn't. He said it's "in limbo" now.

Some people on reddit have mentioned that this could be a bad ground in the wiring. The previous dishwasher was working fine and the house was inspected 6 months ago before we bought it. I'm not ruling this out as a possibility, but I need to get a professional in here to check it out.

Late December 10 update 7:49pm:
After contacting Best Buy twitter, they had me email them with all the details. They responded with this:

Hi Aaron,

I’m sorry to hear that this repair process has been such a turbulent one. I know it’s hard to wait on parts & services for a major appliance. I apologize deeply for the delays.

Typically within the first year of purchase, the repairs are sought out under the manufacturer’s warranty. The Geek Squad is certified to repair under their warranty, but they are not able to process an exchange. These requests must be made through the manufacturer directly. Each manufacturer does have their own criteria so it’s best to consult with them directly to see if your exchange request is within their terms. You can contact Bosch directly at 1-800-944-2904 Mon.-Fri.: 5:00 a.m.-6:00 p.m. PST Sat.: 6:00 a.m.-3:00 p.m. PST. You can also reach them via their customer support page foundhere.

Bosch should be able to give you a better idea of what the warranty would call for in this situation. Thank you for connecting with us on this & have a good day!

Angella

Best Buy Co. Inc.

Social Media Specialist

Around 7:30pm we received a call from Best Buy offering to replace the unit. They said they would schedule it and call us back in a bit.

via YouTube

What a journey. Glad they have it figured out.