Sometimes it's not what someone says, but how they say it.  That was the case over the weekend when a video of a Grand Rapids woman dressed as Elsa is seen putting a smile on a fan's face by being able to communicate via signing.

The woman in the video is Alivia Selk, of Olivia Grace & Company.

Olivia Grace & Company is owned by Olivia, a Hope College graduate who started the character entertainment company after 2 years of working as a Disney Princess Character Performer.

Over the weekend, Elsa, Anna, and Kristoff made an appearance at the Bavarian Inn Restaurant in Frankenmuth.  While they were there, Elsa made a fan's day by being able to communicate with him by using sign language.  Check out the video below.

Olivia Grace & Company also owns a non-profit foundation; "The Magic Foundation" - where every penny of profit they earn from the business goes to create magic through donations, charitable contributions, and free/discounted events for the communities they serve.